WE, US, OUR, Aspire: Aspire
YOU, YOUR: The legal entity who are purchasing/in the process of purchasing goods from Aspire.
Consumer: an individual acting for purposes that are wholly or mainly outside that individual’s trade, business, craft or profession
Once your order has been ‘Checked & agreed’ in writing (letter/fax/email) by YOU, it is deemed to be ‘CONFIRMED’. Once an order is CONFIRMED, the contract between us will have been formed and these terms will be become binding on YOU. YOU are obliged to accept delivery, pay the agreed price and adhere to the payment terms of the order. We are unable to make changes to a CONFIRMED order.
If YOU are a Consumer you have a legal right to change your mind and cancel the contract by notifying us in writing within 14 days of the date on which you receive the goods and request a refund. If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them. All items must be returned “as sold”; in a resalable condition, in their original packaging, swing tags and tickets attached and unused. We may reduce your refund to reflect any reduction in the value of the goods. Please however note that where YOU have ordered bespoke garments, “made to order”, personalised or customised goods then you will not be able to cancel any order once it has been CONFIRMED by us.
All designs and logos represented on Aspire job sheets are for guidance only and are not to scale unless measurements have been added. Where YOU require the goods to comply with a particular specification YOU shall supply US with such specification at the time of placing the order and YOU should ensure that all measurements, logos and/or graphics are correct and accurate. WE shall in no way be responsible for any such errors or inaccuracies.
All risk in relation to the goods passes to YOU upon delivery but the title to the goods remains vested in Aspire until ALL sums owed by YOU have been paid in full.
Trade credit terms are available by separate negotiation. Please speak to your Account Manager if you wish to apply for a credit account. NOTE this application process normally takes 10-14 days to reach a conclusion.
Whilst the products supplied bear the Aspire brand logo YOU cannot purport to represent or make any commitment on behalf of Aspire.
The target delivery date is an estimated delivery date at the point of sale and WE shall endeavour to meet this. The, lack of raw materials, late or disadvantageous delivery of goods, conditions that constitute “Force Majeure” meaning an excusable delay, unforeseen circumstances proved to be beyond the reasonable control and without the fault or negligence of the Purchaser or Aspire including but not limited to acts of God, natural disasters, fire, flood, explosions, earthquakes, accident, civil unrest, any act of the Government of the Purchaser or the Supplier, war, insurrection, embargo, actions of the other party, riots, or strikes affecting the Purchaser, the Supplier or the Customer. The parties non-compliance with any rule, regulation or government agency shall not constitute Excusable Delay, or the failure of the Purchaser to furnish necessary information or instructions for any reason whatsoever, release US from the agreed delivery dates, and if necessary, from the contracted responsibility for delivery.
Any goods requested to be shipped using British Forces Post Office (‘BFPO’) are done so at the risk of the customer. We shall in no way be liable to YOU for any claims, losses, damages or delay arising out of the use of BFPO services. Once the package/shipment has been scanned as received by the carrier it becomes the responsibility of that shipping provider and the BFPO directly to deliver it to the destination address and obtain a signature from the receiver.
Aspire shall, under no circumstances whatever be liable to YOU whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with YOUR order.
Aspire shall be not liable for any failure or delay in performing OUR obligations under these terms to the extent that such failure or delay is caused by an event beyond OUR reasonable control.
Aspire reserve the right to split the supply of the ordered goods into more than one delivery.
If Aspire have failed to comply with YOUR confirmed order instructions or the product is faulty we will happily exchange the product within a reasonable time scale.
Notification of an issue/fault/shortfall with an order must be made in writing to Aspire within 7 days of delivery. The goods must be returned in unused condition in their original packaging and the cost of any loss, damage or reduction in value of the goods will be borne by the customer.
By confirming YOUR order you undertake to Aspire that YOU have the right or full permission for any logos which are contained in YOUR order specification. We shall in no way be liable to any third party for YOUR unauthorised use of such logos or imagery and YOU hereby fully indemnify Aspire against any such claim or liability.
The Consumer Rights Act 2015 provides that goods must be as described, fit for purpose and of satisfactory quality. If YOU are a Consumer you may be entitled to obtain a refund for any faulty goods that Aspire supply within 30 days of purchase. After 30 days YOU may still in limited circumstances be entitled to a refund although only where Aspire cannot repair or replace such goods. If YOU wish to exercise your legal rights to reject products as a Consumer YOU must send the goods back to us before we can process and repair, replacement or refund.
Aspire will use the personal information YOU provide to us to supply the goods to YOU, to process your payment for the goods, and to give YOU information about similar products that aspire provide, but you may stop receiving this at any time by contacting Aspire.
If YOU are a Consumer based within the EU you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with Aspire. Details of this service can be found at www.ec.europa.eu/odr
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
These terms and all contracts between the parties shall be governed by English Law and YOU agree to submit to the exclusive jurisdiction of the courts of England and Wales.
If at any time you are dissatisfied with your Aspire experience please contact us on 028 9032 2182 or email on email@example.com
In accordance with Consumer ODR Regulation, European based customers who are not satisfied with our complaint procedure about a product or service bought online at Aspire can submit an online form via the Online Dispute Resolution website.
Warranty Guarantee Terms and Conditions
All Garments are supplied with a 6 month Aspire Guarantee. This means that you can trust a Aspire product to perform whenever you need it to. On the rare occasion that one of our garments has a problem, we want to know about it.
What is Aspire’s Warranty policy?
As standard Aspire’s Garments have a 6 month limited product warranty against any manufacturing defects in the materials and the workmanship when in production. If a product fails whilst under this warranty due to a manufacturing defect we will repair the product, without charge, or will replace your garment, at our discretion. We will only cover garments that are unaltered and unmodified under our policy.
Aspire’s warranty does not cover any damage caused by normal wear and tear, improper care, negligence and the natural breakdown of colours and materials over an extended time and the use of the product. If garments have been damaged and are not covered under this warranty they may be repaired for a cost and shipping will also be charged accordingly.
Aspire are not liable for any garment lost on return to the company. In order for us to provide repairs and carry out an evaluation all garments must be sent in a clean manner, if deemed in an unsuitable state these garments may be returned or charges for cleaning may be applied.
What does Aspire’s Limited Warranty mean?
Here at Aspire we put all our products through rigorous testing, ensuring that the garments we produce go above and beyond expectations. Due to the standard of testing carried out on your garment, it should be free of manufacturer defects for the first 6 months of practical use. The practical duration of the product is determined by the amount and type of use of the garment and includes the care of the garment.
What is covered under the warranty?
Because we trust our garments we cover any manufacturing defects and any workmanship mistakes that may have occurred, we cover the garments regardless of the age of the product but we don’t cover any normal wear and tear.
Here at Aspire we define wear and tear as damage that is natural and occurs inevitably as a result of everyday use of that garment. Examples of this may include colour fading, piling and tears at seams and pockets from incorrect usage. Wear and tear also covers the general breakdown of the materials over the years.
Registering Your Warranty
When you receive your order we recommend that you register your product within 28 days of receiving the product.
Once you have purchased your garment and were you to make a claim we can easily check the purchase date of the product and the warranty expiration date.
How do I send my Garment in for a Warranty claim?
Download and fill in our Warranty Claims Form on our Product Claims page. Proof of defect and return postage of the defective product or garment will be required.
How do I send my garment in for repair?
If you are having problems with your product due to a fault and to ensure your repairs are carried out efficiently before sending your product please contact us to provide you with a returns number. This can be done by contacting us on 028 9032 2182 or email firstname.lastname@example.org . Alternatively you can contact your sales executive and they will be able to guide you through the relevant steps.
Once you have been provided with a returns number please send your product in along with our Warranty Return Form to us at the following address for inspection by our dedicated team:
Returns, Aspire, 12 Boucher Way, Belfast, Antrim, BT12 6RE
Will my Garment be repaired or replaced once returned to Aspire?
Once your garment is received, we will assess the problem. If your product is still under warranty and has become damaged due to a manufacturing fault in the materials or by the workmanship the first option will be to repair the item free of charge. However if your garment is unrepairable or the cost of the repair exceeds a new one we will in this case replace it. The quantity of garments will also have an influence on this and again dependent on the circumstances this will be free of charge.
How long will the repair or replacement process take?
We try and minimise the turnaround of faulty garments as we know that they may be needed urgently. If the garment simply needs to be repaired the turnaround is typically two weeks. However if the garment needed to be replaced, we typically estimate between 4-6weeks. In some cases we can get it back to you sooner. In some cases, it may take longer. Please be aware during peak season our turnaround time can be longer than six weeks.
What do repairs cost?
If your garments are not covered under the warranty, the costs of the repair can vary from one to another. This may depend on having to source materials to the length of the repairs. Once we have evaluated the repairs required to the garment we will contact you stating the final costs and obtain approval prior to repair. We may offer to replace your garment at a cost if not covered by warranty.
Bespoke garments are “made to order” and are based and created on customer approval of all order details provided to the Aspire sales team. Refunds/Returns for bespoke costumes orders with an approved customer order will not be accepted.
Notification of an issue/fault with a bespoke order must be made by phone/email/fax/letter to Aspire within 7 days of delivery. The product must be retained in an unused condition and the cost of any loss or damage of the product will be charged to the customer.
The standard warranty for garments manufactured by Aspire is six months.
We do not accept and cannot process any returns without a returns number and accompanying documentation which will be provided after notification. Any items returned incorrectly will be subject to a reshipping and handling charge. To request a returns number please contact 028 9032 2182 or email email@example.com Aspire does not bear the direct costs of returning goods as stated on our ordering notification. For your protection we recommend that you use a recorded delivery or courier service with adequate insurance cover as Aspire cannot be held responsible for goods not received.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service.
We may disclose your information to other members of our group of companies, and to our or their partners, associates, agents or subcontractors and to possible successors to our business. Some of these parties may reside outside the European Economic Area (which currently comprises the Member states of the European Union plus Norway, Iceland and Liechtenstein). If we do this, your information will be treated to the same standards adopted in the UK.
We will not email you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing email from us in the future.
In order to buy online we will ask for certain personal information. The type of information we will collect about you includes:
• Telephone Number
• Email address
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us or by managing your details through the ‘my account’ section. If you find any inaccuracies we will delete or correct it promptly.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. Using cookies allows us at Samurai Sportswear to better understand general user behaviour, by telling us which parts of our website people have visited, and facilitate and measure the effectiveness of advertisements and web searches that are used. You can usually modify your browser to prevent access to Cookies from happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, please email us at (firstname.lastname@example.org)
To purchase costumes directly from Aspire you must first open an account which you can do by clicking the link “Set up a new account”. Once your account has been activated you will be assigned an Account Manager and where appropriate, a discount rate which will be active immediately. If you are fortunate enough to be offered a discount rate you must make at least one purchase each calendar year to ensure this discount is not revoked. If you do not make a teamwear purchase (this does not include items from the online shop area of the website) in a particular calendar year you will still be able to order and your account will remain live, you will just have to re-apply for your discount rate and this will be assessed by your Account Manager.